1. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of receiving your item. To be eligible, the item must be in its original packaging or unused. Please contact us at support@thexorpphilenna.com to start the return process.
2. How do I initiate a return?
To begin a return, email us at support@thexorpphilenna.com. Once your return is approved, we will send you a return shipping label and instructions on how to send back your item.
3. Who pays for return shipping?
Defective or damaged items: We cover the return shipping costs.
Customer remorse (change of mind or wrong item ordered): You are responsible for return shipping costs.
4. How can I get my return shipping label?
Defective products: We will provide a free return shipping label, which you can download and print.
Customer remorse: You will need to pay for the return shipping, and we will assist with the label process.
5. What are the conditions for returning a product?
Items must be in their original packaging or unused. Returns of items that have been used or are not in their original condition will not be accepted.
6. Are there any items that cannot be returned?
Yes, we do not accept returns for sale items or gift cards.
7. How do exchanges work?
The fastest way to exchange an item is to return the original item. Once the return is accepted, you can make a new purchase for the item you want.
8. When will I receive my refund?
Once we’ve received and inspected your return, we will notify you about the status of your refund. If approved, we will process your refund. Please note that it may take some time for your bank or credit card company to post the refund. If it’s been more than 15 business days since your return was approved, please contact us at support@thexorpphilenna.com.
9. What happens if my product is damaged or defective?
Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us immediately, and we’ll resolve the issue with a free replacement, exchange, or refund.
10. Can I cancel my order?
Yes, cancellations are allowed before the order is shipped. After shipping, you will need to follow our return policy.
11. How do I track my order?
Once your order has shipped, we will send you a tracking number to monitor the delivery status.
12. Can I change my delivery address after placing the order?
Address changes must be requested within 24 hours of placing an order. Once the order is shipped, we cannot change the delivery address.
13. What shipping methods do you use?
We use USPS Ground, USPS Priority, UPS Ground, and UPS for deliveries.
14. What should I do if my order is delayed?
If your order hasn’t arrived within 11 business days, please contact us for assistance.
Contact Us:
Support: Available 24/7
Business Hours: 9:00 AM – 7:00 PM (Monday to Saturday)
Email: support@thexorpphilenna.com
Phone: +1 215-470-6192
Address: 1952 Harrison St, Santa Clara, CA 95050, USA